SHIPPING POLICY

Where does Kinami Health ship in Canada?

We ship right across Canada – to clinics and licensed professionals in every province and territory, from British Columbia to Newfoundland and the northern territories. Wherever your practice is based, we deliver. Kinami Health also ships internationally, but this page covers delivery within Canada.

How much does shipping cost?

Shipping is complimentary above a minimum order amount. For orders below that amount, a flat shipping fee applies. Applicable shipping fees are shown at checkout, before you confirm your order.

Which carrier does Kinami Health use?

The carrier may vary depending on the delivery services available in your area of Canada. Once we have processed your order, we send you the tracking number and shipping method so you can follow your parcel every step of the way.

When will my order arrive?

Once an order is processed, it is dispatched within 24 hours (Monday to Friday, excluding public holidays), with a guaranteed delivery time. In the rare event that an item is not immediately in stock, we notify you of the expected dispatch date. Transit times can vary by region – remote and northern addresses may take longer than major urban centres.
For a clearer idea of how long your order will take to reach you, our customer service team is happy to help – just get in touch before you order.

Customs and duties

For orders delivered within Canada, applicable taxes are handled at checkout. Any duties or import considerations for cross-border orders are handled separately; contact our team if you have questions about a specific destination.

Our delivery guarantee

We stand behind every parcel. If your order does not reach you, we will send it again, free of charge – so you can order with complete confidence.