{"id":140348,"date":"2026-09-02T06:40:12","date_gmt":"2026-09-02T06:40:12","guid":{"rendered":"https:\/\/kinamihealth.com\/?page_id=140348"},"modified":"2026-10-09T12:22:38","modified_gmt":"2026-10-09T12:22:38","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/new.kinamihealth.com\/ca-en\/complaints-policy\/","title":{"rendered":"Complaints Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"140348\" class=\"elementor elementor-140348 elementor-138664\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1abdc4fb e-con-full e-flex e-con e-parent\" data-id=\"1abdc4fb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31b0ed20 elementor-widget elementor-widget-heading\" data-id=\"31b0ed20\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints Policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6332d151 elementor-widget elementor-widget-text-editor\" data-id=\"6332d151\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Report a product or order issue quickly, and get a response from our Regulatory Department.<\/strong><\/p><p>If a product or an order does not meet your expectations, or if you need to report a quality issue, Kinami Health makes it simple to submit a complaint directly from your account. Every report is reviewed by our Regulatory Department.<\/p><h2>Who can submit a report?<\/h2><p>All registered Kinami Health customers in Canada can submit a complaint or report through the Report a Complaint section in My Account.<\/p><h2>How can I submit a report?<\/h2><p>Log in to your Kinami Health account, go to My Account and select Report a Complaint.<\/p><h2>What information do I need to provide?<\/h2><p>Your basic customer information is automatically retrieved from your account.<\/p><p>You will need to provide:<\/p><ul><li>Complaint type<\/li><li>Order number<\/li><li>Product<\/li><li>LOT number<\/li><li>Expiry date<\/li><li>Number of units affected<\/li><li>Description of the complaint or report<\/li><\/ul><p>If your report concerns more than one product, you can add multiple products to the same submission.<\/p><h2>Who reviews my report?<\/h2><p>All submitted reports are reviewed by the Regulatory Department.<\/p><h2>When will I receive a response?<\/h2><p>Our team aims to respond within 2 business days of receiving your report. For cases requiring additional review or information, the process may take longer.<\/p><p>If your complaint concerns a damaged, misrepresented or inactive product, it will also be assessed under our <a href=\"https:\/\/new.kinamihealth.com\/ca-en\/return-policy\/\">Return &amp; Refund Policy<\/a>. If the issue involves an adverse reaction in a patient, it can also be reported to Health Canada.<\/p><h2>Who can I contact with questions?<\/h2><p>For questions regarding complaints or the reporting process, please contact our Regulatory Department at <a href=\"mailto:regulatory@kinamihealth.com\">regulatory@kinamihealth.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c62805b elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"4c62805b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/my-account\/report-complaint\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Report a Complaint<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Policy Report a product or order issue quickly, and get a response from our Regulatory Department. If a product or an order does not meet your expectations, or if you need to report a quality issue, Kinami Health makes it simple to submit a complaint directly from your account. Every report is reviewed by [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-140348","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints Policy | Report a Product or Order Issue | Kinami Health Canada<\/title>\n<meta name=\"description\" content=\"How Canadian customers can report a product or order complaint to Kinami Health: who can report, what information to provide, who reviews it and when you will get a response.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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