{"id":140367,"date":"2025-03-08T19:52:41","date_gmt":"2025-03-08T19:52:41","guid":{"rendered":"https:\/\/kinamihealth.com\/return-policy\/"},"modified":"2026-10-26T16:08:01","modified_gmt":"2026-10-26T16:08:01","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/new.kinamihealth.com\/ca-en\/return-policy\/","title":{"rendered":"Return & Refund Policy"},"content":{"rendered":"\t\t
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RETURN & REFUND POLICY<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If something is wrong with your order, we will put it right.<\/strong><\/p>

If you face any complications with your order, please contact Kinami Health straight away. Our customer service team will review whether your order qualifies for a refund or replacement. Refunds are issued at the discretion of Kinami Health, and we cannot guarantee one in every circumstance – but we work hard to make sure you are satisfied with every order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Which orders may qualify for a refund?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In the unlikely event that you are unhappy with the order you received, contact us. We issue refunds or replacements in the following circumstances:
\u2022 The product packaging was misrepresented to you when you placed your order.
\u2022 You received a damaged package.
\u2022 The product is proven to be inactive when you first use it.
In any of these cases, please hold the products until you receive further instructions from Kinami Health. If we determine that a refund is due, you can either request a replacement or receive a full refund or account credit for that item.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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What information do I need to return a product?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Kinami Health does not accept physical product returns. Instead, contact our customer service team for guidance on how to proceed. If you used a medical device and found it faulty in the process, keep the LOT number and expiry-date information in the client\u2019s file, as we may need these details to assess your case.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How do I get a refund?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Depending on the circumstances, you may be eligible for a refund under our instructions. You can either request that we send a replacement to the same shipping address as the original order, or receive a full refund or account credit for that item. Account credit can be applied toward any future purchase – the same product or a different one.<\/p>

Please note: <\/strong>any product defect or issue must be reported within 6 months from the date of purchase<\/strong> to qualify for a replacement or refund. We cannot replace or refund items whose issues are brought to our attention after this period ends.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Will I always qualify for a refund?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Kinami Health offers refunds at its own discretion, and we cannot guarantee one in every circumstance. That said, we do our very best to ensure you are happy with your order. Nothing in this policy limits any rights you may have under applicable Canadian consumer protection law.<\/p>

If you have any questions or concerns about this policy, please contact us at info@kinamihealth.com.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

RETURN & REFUND POLICY If something is wrong with your order, we will put it right. If you face any complications with your order, please contact Kinami Health straight away. Our customer service team will review whether your order qualifies for a refund or replacement. Refunds are issued at the discretion of Kinami Health, and […]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-140367","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nReturn & Refund Policy | Replacements & Refunds | Kinami Health Canada<\/title>\n<meta name=\"description\" content=\"How refunds and replacements work at Kinami Health Canada: which orders qualify, what to do if a product arrives damaged or inactive, and how to report an issue within 6 months.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return & Refund Policy | 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